UAE Healthcare
Three authorities. One platform. Every emirate.
The UAE splits healthcare governance across DHA, DOH, and MoHAP — each with its own claims system, licensing rules, and clinical exchange platform. Haseelo handles all three through a single integration. Your billing team submits claims. We route to the right authority.
DHA
Dubai Health Authority
eClaimLink
Dubai
DOH
Department of Health
Shafafiya
Abu Dhabi
MoHAP
Ministry of Health & Prevention
Federal
Northern Emirates
Dubai
eClaimLinkDubai Health Authority
Native integration with DHA’s Post Office web service. Claims submission, prior authorization, and remittance retrieval — with full XML schema validation before every transmission.
eClaimLink integration
Direct SOAP connection to the DHA Post Office for claim submission, remittance retrieval, and transaction status polling. XML schema validation against the official ClaimSubmission.xsd before every transmission.
Prior authorization
Prior.Request and Prior.Authorization via the DHA Post Office. Asynchronous decision polling with automatic status tracking and notification when authorization decisions land.
Payment reconciliation
Remittance.Advice XML parsing with line-level matching to original claims. Auto-post approved amounts, flag partial payments, and surface underpayment patterns across DHA payers.
Abu Dhabi
ShafafiyaDepartment of Health — Abu Dhabi
Same Post Office contract as DHA, different authority rules. DOH-specific facility licensing, clinician credentials, and payer routing — handled transparently.
Shafafiya integration
Direct SOAP connection to the DOH Post Office — the same web-service contract as DHA, different endpoint and facility licensing. Claims, prior auth, and remittance through one adapter.
HAAD facility compliance
DOH-specific facility licence enforcement. Every claim validates your DOH facility ID before transmission — no silent failures from missing or expired licensing.
Payment reconciliation
DOH remittance parsing with the same reconciliation engine. Cross-authority reporting lets you compare payment performance between DHA and DOH payers side by side.
Federal
MoHAPMinistry of Health & Prevention
The federal tier covering Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah. One adapter for the remaining five emirates.
Northern Emirates coverage
Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah — all operating under MoHAP federal regulations. One adapter covers the entire federal tier.
Federal compliance
MoHAP licensing requirements, federal formulary codes, and Northern Emirates regulatory standards — built into the submission pipeline alongside DHA and DOH rules.
Clinical exchange
Three HIE platforms, one integration hub
Each authority operates its own health information exchange. Haseelo’s canonical FHIR hub connects to all three through the same adapter pattern used for claims — no separate clinical integration projects.
NABIDH
DubaiDubai’s National Backbone for Integrated Dubai Health. Clinical data exchange, patient records, and care coordination across Dubai’s healthcare network. Haseelo’s canonical FHIR hub is architecture-ready.
Malaffi
Abu DhabiAbu Dhabi’s health information exchange platform. Unified patient records across Abu Dhabi providers, real-time data sharing, and population health insights. Same adapter pattern, different endpoint.
Riayati
FederalThe federal electronic health record platform connecting healthcare providers across the Northern Emirates. National-level patient data exchange and care continuity under MoHAP governance.
Platform
Built for multi-authority complexity
The UAE is the only GCC market where a single provider may need to submit claims to three different authorities in the same week. Haseelo was built for exactly this.
Multi-authority routing
One claim enters Haseelo. The platform reads the facility licence and routes to the correct authority — DHA, DOH, or MoHAP — with the right XML format, endpoint, and credentials. Your billing team doesn’t think about which authority.
Emirates ID validation
Mandatory on every UAE claim. Full syntax validation with Luhn check, support for Emirates ID, passport numbers, and visa numbers. Claims refused if patient identity is invalid — no silent failures.
Unified operations board
One dashboard showing submission status across all three authorities. Filter by DHA, DOH, or MoHAP. See which authority pays fastest, which rejects most, and where your revenue sits.
Cross-authority analytics
Compare denial rates, payment timelines, and clean claim rates across DHA, DOH, and MoHAP. Spot authority-specific patterns your team would miss tracking each system separately.
Why not three separate integrations?
Most UAE providers maintain separate integrations for each authority — different vendors, different dashboards, different reconciliation processes. Every new authority is a new project.
Per-authority approach
- Separate vendor for DHA, DOH, and MoHAP
- Three dashboards, three logins, three workflows
- No cross-authority analytics or comparison
- Different XML formats handled manually
- Emirates ID validation reimplemented per system
- Facility licensing tracked in spreadsheets
With Haseelo
- One platform routes to all three authorities
- Unified operations board with authority filter
- Cross-authority denial and payment analytics
- XML format differences handled by the adapter layer
- Emirates ID validated once, enforced everywhere
- Facility and clinician licensing managed centrally
Emirates ID enforced
Validated on every claim submission
Authority licensing
DHA, DOH, and MoHAP facility IDs
Row-level isolation
No other tenant can see your data
Full audit trails
Every submission logged immutably